Customer Feedback Analysis Tool

Wordnerds is a customer feedback analysis tool that helps transport operators *genuinely* understand passengers by analysing their millions of survey results, reviews, social posts, emails, webchats, CRM-entries and call centre transcripts. When it comes to turning text into action, AI alone isn’t enough. We work at the intersection of bleeding edge Natural Language Processing (the same techniques that power ChatGPT) and oldskool corpus linguistics to bridge the gap between what AI can deliver and what insights professionals and customers actually need. Trusted by brands like M&S, Sainsbury's, Network Rail, Avanti West Coast and TfW, Wordnerds tells insights and customer experience teams what to action. The result: • Robust and rapid recommendations for insights teams • Better decision-making for organisations • Improved customer experience