Automating the connected travel chain with generative AI

Automating the connected travel chain with generative AI

Tuesday, June 25, 2024 12:30 PM to 12:50 PM · 20 min. (Europe/Vienna)
Track 2: Digital Innovation
Presentation
Digital Innovation

Information

Arriva and Nagarro are at the forefront of accelerating digitalization in Ground Transportation by harnessing Artificial Intelligence. We will showcase a future where technology and human ingenuity converge to enhance every aspect of the passenger experience while supporting staff members in efficiently executing their duties and acting swiftly to inform travelers.

Nagarro62Nagarro is a global digital engineering leader and a technology partner for many public transport operators in Europe. From award-winning travel solutions to state-of-the-art platforms, we craft digital products powered by cloud, data, and AI. Nagarro leverages the entire suite of technology and expertise gained through working with global operators to help companies optimize their operations, enhance customer experience, and simplify asset maintenance. Below is a selection of the multiple solutions and features that Nagarro offers and will demo at the event: Journey Planner: a trip planning solution developed in partnership with Arriva UK Trains that leverages AI to streamline journey planning, boost ticket sales, and enhance operational efficiency by consolidating travel data Travel companion: a GenAI-powered solution designed to address travelers’ issues via a multi-agent approach Compensation Companion: a digital solution that seamlessly leads users through the intricacies of comprehending and asserting compensation benefits, helping them complete their claims more quickly Disruption Manager: dubbed 'The Waze of public transport', Disruption Manager is a crowd-sourced disruption management solution that employs extensive traveler data to provide real-time notifications regarding disruptions across the public transport system Ticketing App: a ticketing app customized for all transportation services, offering seamless fare calculation, purchase, validation, and support

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