

Defining and managing accurate and enhanced passenger information to diverse channels
Tuesday, June 25, 2024 3:50 PM to 4:10 PM · 20 min. (Europe/Vienna)
Track 3: Customer Experience
Presentation
Customer Experience
Information
The new paradigm of rail and public transport relies on robust and enhanced passenger information service.
Traditional system designs are challenged by more complex journeys, changing passenger expectations, and new operator requirements.
It is time to rethink the conception of passenger information systems, simplify data collection, and streamline delivery to diverse recipients through unified interfaces and management tools.
Let's explore a novel solution for Unified Passenger Information that flexibly integrates and delivers the latest information concepts and emerging data sources to visual and audio outputs.
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Presentation slides
