HRS Crew & Passenger Solutions

At HRS we believe there’s a simpler way to look after those who matter most, when they need it most. For the crew who keep everyone moving and the passengers who keep business turning. When things are running smoothly and when they aren’t. That’s why we’re setting a new standard for crew and passenger experiences, delivered through one dedicated platform. For operations, our end-to-end solution ensures internal teams have oversight and control of the entire journey from before, during and after the trip in one application. Automated and instantly connected processes drive time and cost savings, with planning, procurement and operations directly attached to payment and expense. Virtual payment streamlines the entire invoicing process, and data insights of the platform ensure simpler budgeting and advanced forecasting. Immediate access to the largest hotel inventory and global fulfillment means the team is always prepared for the unpredictable. For crew, joined-up operations behind the scenes result in a seamless experience. The travel companion app ensures every step of their journey is organized and easily accessible, supported through real-time communication. From booking confirmation, transfers, to contactless travel, whilst a digital allowance ensures there’s no need for cash management. Paperless processes reduce what used to take hours, to minutes. For passengers, when a train is cancelled, overbooked or delayed, they no longer need to face uncertainty. A self-service solution is immediately available on their device, with a personalized, pre-arranged travel package so passengers receive help when it's needed most. They simply select a hotel, choose their transport and receive instant compensation. Transforming a messy, frustrating journey into one where they feel truly looked after. We have developed a new industry standard powered by our platform and smart usage of business insights to replace complex and fragmented journeys of the past.