Project Spotlight — Co-Presented by Accenture and Metro de Madrid: The COMMIT Centre and the Future of End-to-End Infrastructure Maintenance

Between 2003 and 2011, Metro was involved in an expansion program, increasing the number of lines, stations, kilometers of track, and other installations.

Metro had the necessity and the challenges of maintaining service quality and station availability—both new and existing—using the same team, Metro thought about an opportunity to develop and implement a new service-oriented operational maintenance model: COMMIT. This model encompasses technologies, processes, and organizational structure, transforming the management of the company’s vast and complex systems, including signaling, station controls, ticketing machines, lifts, escalators, energy control systems, telecommunications, and turnstiles.

The main objectives of COMMIT, established in 2005 and still serving as the foundation of current activities, are as follows:

• Reduce repair times by employing advanced diagnostics and monitoring and remote maintenance capabilities
• Reduce the number of maintenance incidents
• Decrease average maintenance costs per piece of equipment
• Minimize inconvenience to passengers by speeding up repairs and improving the availability of installations

Join us for this session to explore how COMMIT transformed Metro de Madrid’s maintenance operations—and how its principles can be applied to the rail systems of the future.