Panel: Overcoming challenges in the implementation of conversational AI to enhance CX
Thursday, November 27, 2025 4:30 PM to 5:10 PM · 40 min. (Europe/Madrid)
Track 6
Panel Discussion
Commercial Strategy, CX & Ticketing
Information
- Understanding the key challenges in implementing conversational AI from data accuracy to language diversity and integration with legacy systems.
- How can conversational AI be leveraged to improve passenger experience through personalisation, booking support and real-time disruption management?
- Discussing best practice to ensure conversational AI solutions are accessible, secure and continuously improving to meet customer needs.
Language
English
