Rail Live 2025
Log in
Language
Resource center
Contact app support
Legal
Home
Agenda
Panel: Overcoming challenges in the implementation of conversational AI to enhance CX
Thursday, November 27, 2025 4:30 PM to 5:10 PM · 40 min. (Europe/Madrid)
Track 6
Panel Discussion
Commercial Strategy, CX & Ticketing
Information
Understanding the key challenges in implementing conversational AI from data accuracy to language diversity and integration with legacy systems.
How can conversational AI be leveraged to improve passenger experience through personalisation, booking support and real-time disruption management?
Discussing best practice to ensure conversational AI solutions are accessible, secure and continuously improving to meet customer needs.
Language
English
Enterprise Bot
F164
Speakers
DW
Damien Wattez
Director of AI
SNCF Voyageurs
DV
Devi Vijayakumar
Lead AI Engineer
SMRT
Kerry Phillipson
Retail Product Manager
Arriva Group
Hayden Sutherland
Architect
Rail Delivery Group
Pranay Jain
Co-Founder and Chief Executive Officer
Enterprise Bot
Registered attendees
AD
Adrian Dąbrowski
Passenger Infrastructure Senior Specialist
CPK
AB
Agnieszka Bianchi
Transport Analysis Expert
CPK
Alexander Dyskin
Senior Director
Simon-Kucher & Partners
See all (19)
Log in
See all the content and easy-to-use features by logging in or registering!
Log in
Continue as a guest
