Your mission control dashboard for guest profiles.
Activate targeted direct revenue campaigns with confidence. Revinate Guests provides you with a comprehensive, unified view of your guest profiles across properties, or even your entire portfolio – a dashboard that can answer any question you have about your guest data.
- Segment builder: Intuitive UI that allows you to build segments easily.
Segment by campaign engagement stats, messaging sentiment score, upsell history, NPS, and many other guest behaviors.
Create segmentation on rolling date ranges to know when guests arrive and depart.
Zoom out to explore reservation data across the entire portfolio to build highly targeted campaigns that feel personalized.
- Rich Guest Profiles: A consolidated view of information across tech systems and Revinate products:
Understand the lifetime value of each guest through merged profiles across data sources. View and edit profiles and select fields within a simple dashboard.
See lifetime engagement archives from Revinate solutions including messaging, conversation sentiment, inbound and outbound calls, email marketing campaigns, cart abandonment, and webchat — plus transactions from PMS, folio, spa, golf, and restaurant system integrations.
- Loyalty tiers: Know which guests to surprise and delight by providing unique benefits and perks with loyalty tiers.
Understand the hotel’s most loyal guests based on historical reservation data.
Customize the qualifying timeframe to determine the best program for an individual hotel.
Display the loyalty tier of a guest on their Rich Guest Profile.
- Arrivals and departures reporting: Understand which guests are checking in and out on a particular date. Get insights into guests with hotel reservations and other onsite system integrations to identify opportunities to capture more data or provide additional offers.
