Putting customer experience (CX) at the heart of healthcare with Evinova and frog

Putting customer experience (CX) at the heart of healthcare with Evinova and frog

Thursday, October 10, 2024 2:50 PM to 3:10 PM · 20 min. (Europe/Brussels)
Digital Transformation - Room 5-6, Ground Floor
Presentation
Theatre 6

Information

This talk will share lessons learned applying a digital and CX approach to clinical development with the industry leading healthtech company, Evinova. We will discuss how experience innovation complements scientific innovation, and how better experiences improve the efficiency and effectiveness of clinical development. And we’ll explore what it means to be “customer” centric orchestrating services across patients, HCPs, investigators, CROs, and enterprise actors.

CapgeminiBooth 1132Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.capgemini.com  

Registered attendees

Axel Robert-Tissot
Axel Robert-Tissot
Data & AI Senior AdvisorUnit8
Bassel Deeb
Bassel Deeb
Programme DirectorCapgemini
BH
Bjoern Heidrich
Senior Director Life SciencesCapgemini

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