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Tech Talk presentation:
BPO Provider Enhancing Service Quality through Data Analytics
by Quang Doan, Director of Client Services - Innovature BPO
Demo Theater, 14:00, 20 March 2024
The session will demonstrate practical techniques for integrating data analytics into business processes, ensuring participants leave with actionable knowledge to drive their service quality to new heights. Additionally, it will address the challenges and solutions in adopting data analytics, providing a comprehensive roadmap for achieving excellence in service delivery.
